1. Introduction
This Privacy Policy describes how SuperBaji ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of members and visitors who use the SuperBaji website at superbaji.cash. It applies to all services offered through the platform, including sports betting, live casino games, Teen Patti, poker, card games, promotions, and all related features.
SuperBaji is committed to protecting your privacy. We understand that you are sharing personal and financial information with us when you register and play, and we take that responsibility seriously. This policy is written in plain, straightforward language so you can understand it without having to wade through dense legal text – because we think Pakistani players deserve to know exactly what is happening with their data.
By registering a SuperBaji account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the SuperBaji Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with us.
2. Data We Collect
SuperBaji collects the minimum amount of personal information necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are described below.
2.1 Registration Data
When you create a SuperBaji account, we collect the information you provide during the sign-up process. This typically includes your full name, date of birth, mobile phone number, email address, and the password you choose for your account. This information is necessary to create and manage your account and to verify your eligibility to use the platform.
2.2 Identity Verification Data
As part of our Know Your Customer (KYC) process, we may collect copies of identity documents to verify your identity, age, and address. This may include a copy of your CNIC (Computerised National Identity Card), passport, or other government-issued identification, as well as proof of address documentation such as a utility bill or bank statement.
2.3 Financial Data
When you make deposits or withdrawals, we collect the financial information necessary to process those transactions. This includes mobile wallet identifiers (such as your JazzCash or Easypaisa account number), bank account details for IBFT transfers, and card details for Visa or Mastercard transactions. Full card numbers are never stored on SuperBaji servers – card payment processing is handled by our certified payment partners.
2.4 Transaction & Gaming Activity Data
We maintain records of all deposits, withdrawals, bets placed, games played, and outcomes. This data is used for account management, dispute resolution, fraud prevention, responsible gaming monitoring, and legal compliance.
2.5 Technical Data
We automatically collect certain technical data when you access the SuperBaji platform, including your IP address, device type, operating system, browser type, session timestamps, and pages visited. This information is used for security monitoring, fraud prevention, and improving platform performance.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration | Name, email, mobile number, date of birth | Account creation and eligibility verification |
| Identity (KYC) | CNIC copy, passport, proof of address | Age and identity verification, compliance |
| Financial | JazzCash number, bank account, card reference | Processing deposits and withdrawals |
| Gaming Activity | Bets placed, games played, win/loss history | Account management, disputes, responsible gaming |
| Technical | IP address, device, browser, session data | Security, fraud detection, platform performance |
| Communications | Support chat logs, email correspondence | Customer service, dispute resolution |
3. How We Collect Your Data
SuperBaji collects personal data through the following channels:
- Directly from you when you register, complete KYC verification, make deposits or withdrawals, contact our support team, or participate in promotions.
- Automatically through your use of the platform, via cookies, server logs, and other tracking technologies described further in Section 8.
- From third-party verification providers who we engage to help verify your identity or detect fraudulent activity. These providers supply verification results and risk signals, not raw personal data.
- From payment processors who confirm the status and outcome of your financial transactions.
4. How We Use Your Data
SuperBaji uses the personal data we collect for the following purposes:
4.1 Providing and Managing Your Account
The most fundamental use of your data is to create and operate your SuperBaji account. This includes processing your registration, verifying your identity, managing your balance, recording your betting and gaming activity, processing deposits and withdrawals, and communicating with you about your account.
4.2 Identity and Age Verification
We use identity documents and verification data to confirm that you are who you say you are, that you are at least 18 years of age, and that you are not subject to any restriction that would prevent you from using the platform. This is both a legal obligation and a responsible gaming measure that SuperBaji takes seriously.
4.3 Processing Payments
Your financial data is used solely to process the payments you initiate – depositing funds into your account and withdrawing winnings to your registered payment method. We do not initiate any financial transactions without your explicit instruction.
4.4 Fraud Prevention and Security
Technical data, transaction patterns, and account behaviour are analysed continuously to detect and prevent fraud, money laundering, collusion, and other prohibited conduct. This analysis is essential to maintaining a safe environment for all SuperBaji members and to meeting our compliance obligations.
4.5 Responsible Gaming
Gaming activity data, including the frequency and volume of bets, session length, and deposit and withdrawal patterns, is monitored to identify members who may be showing signs of problem gambling. Where such indicators are identified, SuperBaji may reach out to offer support tools or information about responsible gaming resources.
4.6 Customer Support
When you contact SuperBaji's support team, the information you provide and the records of your account activity are used to resolve your query efficiently and accurately. Support communications are retained to help with future queries and for quality assurance purposes.
4.7 Legal and Regulatory Compliance
SuperBaji is required to retain certain data and to make it available to relevant authorities where required by applicable law, court order, or regulatory direction. Data processed for compliance purposes is handled strictly in accordance with applicable legal obligations.
6. Data Security
SuperBaji implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The following security measures are in place:
256-bit SSL Encryption
All data transmitted between your device and the SuperBaji platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This protects your login credentials, personal information, and financial data in transit.
Secure Server Infrastructure
SuperBaji's data is hosted on secure servers with restricted physical and logical access. Database access is controlled through role-based permissions, and all access is logged and audited.
Password Security
Passwords are stored using strong one-way hashing algorithms. SuperBaji staff cannot view your plaintext password. We encourage all members to use a unique, strong password and to enable any available two-factor authentication.
Continuous Security Monitoring
SuperBaji's systems are monitored around the clock for suspicious activity, unauthorised access attempts, and anomalous behaviour patterns. Security incidents are investigated and escalated according to a defined incident response process.
Staff Training and Access Controls
Only authorised SuperBaji personnel have access to personal data, and only to the extent required for their role. All staff with access to personal data receive regular data protection training.
7. Data Retention
SuperBaji retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law and regulatory obligations.
Active account data is retained for the duration of your membership. Following account closure, SuperBaji is required to retain certain records – including identity verification documents, transaction records, and account activity logs – for a period required by applicable financial and anti-money laundering regulations. This retention period is typically five to seven years from the date of account closure, depending on the applicable legal framework.
Technical data such as log files and IP address records are retained for shorter periods, typically between 90 days and 12 months, depending on the security and compliance purpose for which they are collected.
Marketing preferences and communication records are retained for as long as your account remains active and for a reasonable period after closure to handle any residual queries or complaints.
When data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised in a manner that makes it impossible to re-identify the subject.
8. Cookies & Tracking Technologies
SuperBaji uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that allow the platform to remember your preferences and session information and to collect usage data.
8.1 Essential Cookies
These cookies are necessary for the platform to function. They include session cookies that keep you logged in during your visit and security cookies that help protect against fraudulent activity. Essential cookies cannot be disabled without affecting the functionality of the platform.
8.2 Performance Cookies
These cookies collect anonymised information about how the platform is used – which pages are visited, how long sessions last, and where errors occur. This data helps SuperBaji identify areas for improvement and optimise the user experience. No personally identifiable information is collected through performance cookies.
8.3 Preference Cookies
These cookies remember your settings and preferences, such as your language preference and display settings, so you do not need to reconfigure them each time you visit.
8.4 Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the SuperBaji platform. Blocking essential cookies will prevent you from logging in and using the service.
9. Your Data Rights
As a SuperBaji member, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at support@superbaji.cash.
Right of Access
You have the right to request a copy of the personal data SuperBaji holds about you. We will respond to access requests within a reasonable timeframe.
Right to Rectification
If you believe that data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances, you may request deletion of your personal data. Note that legal retention obligations may prevent full deletion of some records.
Right to Object
You may object to the processing of your personal data for marketing purposes at any time. We will act on your objection promptly.
Right to Restriction
In certain circumstances you may request that we restrict the processing of your data while a query or complaint is being resolved.
Right to Portability
Where technically feasible, you may request your personal data in a structured, machine-readable format to transfer to another service.
10. Children and Minors
SuperBaji is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. Age verification is a mandatory part of the registration and KYC process.
If we become aware that an account has been registered by or on behalf of a person under 18, the account will be closed immediately. Any deposits made will be returned to the source payment method after a review, and any winnings generated will be forfeited.
If you are a parent or guardian and you believe that your child may have registered an account with SuperBaji, please contact us immediately at support@superbaji.cash. We will investigate and act promptly.
11. Marketing Communications
SuperBaji may send you promotional communications about new features, bonuses, and offers relevant to your use of the platform. These communications may be sent by SMS, email, or push notification, depending on the preferences you set at registration.
You can opt out of marketing communications at any time by:
- Updating your communication preferences from within your SuperBaji account settings.
- Following the unsubscribe link included in any marketing email.
- Contacting our support team at support@superbaji.cash and requesting removal from marketing lists.
Opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. These are essential service communications and will continue to be sent regardless of your marketing preferences.
SuperBaji will never send marketing communications to members who have opted out of marketing, or to members who are in an active self-exclusion or cool-down period.
12. Changes to This Policy
SuperBaji reserves the right to update or revise this Privacy Policy at any time. We will indicate the date on which the policy was last updated at the top of this page. For material changes that significantly affect how we process your personal data, we will provide advance notice by sending a notification to the email address or mobile number associated with your account.
Your continued use of the SuperBaji platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with how your data will be handled under the revised policy, you may close your account by contacting our support team.
We recommend reviewing this policy periodically to stay informed about how SuperBaji protects your privacy and manages your data.
13. Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or to the personal data SuperBaji holds about you, please contact us through one of the following channels:
- Email: support@superbaji.cash
- Live Chat: Available 24/7 from within your logged-in SuperBaji account
- Subject Line: Please include "Privacy Request" or "Data Query" in the subject line of any email to ensure prompt routing to the relevant team
- Response Time: We aim to respond to all privacy-related queries within 48 hours
For requests to exercise your data rights (access, rectification, erasure, etc.), please provide sufficient information to verify your identity so that we can process your request securely and accurately.